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BASF Customer Support Manager in Charlotte, North Carolina

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

At BASF , we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Large Employers in 2021. Come join us on our journey to create solutions for a sustainable future!

Customer Support Manager - Charlotte, NC

We Make Chemistry ...

As a member of the Dispersions & Resins Supply Chain Leadership Team, you will drive the cross business unit Customer Support strategy in support of the business goals. The Customer Support team is responsible for executing the order-to-cash process for the large and diverse group of customers and distributors within our Dispersions & Resins and peer business unit business. As a vital part of the supply chain end-to-end process, the Customer Support team drives the customer experience, continuous improvement, and cost optimization.

This position will leverage your educational and professional background in Supply Chain, Business Management, Logistics, Operations, and related experience to lead the Dispersions & Resins Customer Support Team of approximately 35 employees, including four Team Leads.

Formula for success

Education

  • Bachelor’s degree in business, engineering, supply chain, chemistry, or related field required.

  • Masters degree in business, engineering, supply chain, or related field is preferred.

Experience

  • 8-10 years experience in operations, supply chain, business management, manufacturing, or related function

  • Working experience within manufacturing or material-based companies, preferably in the chemicals market

  • Cross-functional leadership within large organizations, esp. regarding end-to-end processes

  • Customer and Supplier relationship management including operational processes and strategy development

Knowledge/Skills

  • Supply Chain fundamentals including Logistics / Distribution, order to cash processes, customer resource planning systems and tools, and planning operational processes.

  • Continuous improvement and Lean Six Sigma methodologies

  • Enterprise Resource Planning (ERP) system knowhow and integration with various other planning and reporting platforms

Create Your Own Chemistry: What We Offer You

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.

Job: LOSC - Logistics, Supply Chain & Customer Service

Organization: N-EDN/S-Supply Chain-63013157

Title: Customer Support Manager

Location: NC-Charlotte

Requisition ID: 2103240

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